Refund policy
At BuySea, we strive to provide our customers with high-quality products and an excellent shopping experience. If you're not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
- Returns are accepted within 7 days of receiving your order.
- Products must be unused, undamaged, and in their original packaging with all accessories included.
- Proof of purchase (order number or receipt) is required for all returns.
2. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Notify us within 48 hours of delivery.
- Provide clear photos or videos of the item and its packaging.
- We will arrange a replacement or issue a full refund at no additional cost.
3. Refund Process
- Once your returned item is received and inspected, we will notify you of the status of your refund.
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued through the original payment method or bank transfer, depending on the payment method used.
4. Non-Returnable Items
The following items cannot be returned or refunded:
- Used or damaged products (unless received defective).
- Products without original packaging or missing accessories.
- Personal care or hygiene items.
- Clearance, sale, or customized products unless they are damaged or incorrect.
5. Order Cancellation
- Orders can be canceled before they are dispatched.
- Once an order has been shipped, it cannot be canceled. However, you may request a return after delivery if the product meets our return eligibility requirements.
6. Return Shipping
- If the return is due to our mistake (wrong, defective, or damaged item), BuySea will cover the return shipping cost.
- For returns due to a change of mind or personal preference, the customer is responsible for return shipping charges.